Job Description

We are seeking a talented and empathetic Support Communication and Design professional to join our dynamic team in Dübendorf, Switzerland. In this role, you will be the bridge between our customers and our organization, combining exceptional communication skills with creative design expertise to deliver outstanding support experiences. You will play a vital role in crafting clear, visually compelling communications while providing responsive and thoughtful customer support that reflects our commitment to excellence.

• Deliver responsive and empathetic customer support through multiple channels, ensuring timely resolution of inquiries and concerns
• Design and create visually engaging communications, including graphics, templates, and marketing materials that align with organizational branding standards
• Collaborate with cross-functional teams to develop support documentation, FAQs, and knowledge base articles that are clear and user-friendly
• Manage and organize support tickets and communications using established systems and workflows to maintain efficiency and transparency
• Customize design solutions to meet specific customer and internal stakeholder needs while maintaining attention to detail
• Develop and maintain consistent messaging across all support communications to ensure a cohesive customer experience
• Analyze customer feedback and communication patterns to identify opportunities for improvement and innovation in support processes
• Participate in onboarding and training initiatives to help new team members understand support protocols and design standards
• Support the creation of visual content for internal and external communications, including presentations, newsletters, and social media materials
• Work collaboratively with team members to brainstorm solutions and implement best practices in both support and design functions

Qualifications

**Required Qualifications:**

• Proven experience (2-3 years) in customer support, communication, or related support roles
• Strong written and verbal communication skills with the ability to explain complex information clearly and professionally
• Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) or equivalent design tools (Figma, Canva)
• Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously
• Demonstrated problem-solving abilities and a customer-focused mindset
• High school diploma or equivalent education
• Attention to detail and commitment to delivering quality work
• Ability to work collaboratively in a team environment and support colleagues effectively

**Preferred Qualifications:**

• Experience with graphic design, UX/UI design principles, or visual communication
• Familiarity with support ticketing systems and customer relationship management (CRM) platforms
• Knowledge of content creation and social media management
• Multilingual capabilities (German, French, or Italian) - highly valued for our Switzerland location
• Certification or formal training in design, communication, or customer support
• Experience with design thinking and user-centered design approaches
• Familiarity with project management tools and collaborative platforms